SleepSafe
A safe place to rest, recover, and begin again.
Get support
Get support
What we do
SleepSafe is our year-round emergency night shelter, hosted by Hamoaze House in partnership with BCHA and the Plymouth Alliance. It provides safe overnight accommodation for people facing rough sleeping, addiction, trauma, or acute personal crisis.
This is not a drop-in service. Access is by professional referral or assessment only.
Opening hours
Support for those who care
SleepSafe is open every night of the year, from 10.00pm to 8:00am.
Our Partners BCHA provide:
- 12 individual sleeping pods (8 indoors, 4 outdoors)
- Access to hygiene facilities and refreshments
- On-site staff throughout the night
- A welcoming, non-judgemental environment
A harm-reduction approach for people who may have a problematic relationship wiith substances.
“SleepSafe was the first time anyone said, ‘You’re safe now.’ That night changed everything.”
— Guest, age 38
Who SleepSafe is for
SleepSafe is designed for people who:
- Are rough sleeping
- Have complex needs, including substance use or trauma
- Cannot access standard hostel accommodation
- Need a calm, structured place to rest and feel safe
There is no requirement for abstinence, and support is always provided with compassion and dignity.
Access and referrals
SleepSafe cannot be accessed directly by walking in. Guests must be Professionally referred by housing teams, emergency services, safeguarding professionals, or outreach workers and assessed by arrangement through BCHA
What happens next?
SleepSafe is short-term emergency accommodation. While staying with us, guests are offered basic support and signposting. They may choose to engage with other services—but there is no pressure or requirement to do so. Guests are supported into move-on accommodation.
Please note:
Access to Hamoaze House’s daytime programme is not automatic. SleepSafe guests are welcome to express interest, but participation in our structured services requires a separate assessment process.
Safety, Structure and Accountability
SleepSafe operates under a formal Operational Management Plan agreed with Plymouth City Council and delivered jointly with BCHA. Our safeguards include:
- 24/7 CCTV and trained overnight staff
- Behaviour agreements and guest boundaries
- Regular welfare checks and site supervision
- Clear referral pathways and case coordination
- Community feedback forums and local liaison
We are committed to offering safety and support to those in need—while maintaining open, respectful relationships with our neighbours and partners.
SleepSafe offers more than just a bed.
It offers stability, dignity, and the first step toward recovery.
Want to support SleepSafe?
SleepSafe relies on a combination of core funding and community generosity. You can help by:
• Donating warm clothing, sleeping bags, or hygiene items
• Making a one-off or regular gift
• Supporting our fundraising appeals on Facebook or GoFundMe
For donation queries, please contact office@hamoazehouse.org.uk